Return & Exchange Policy

Return & Exchange Policy

Last updated: September 2025

Overview

At Five_sneakers, we want you to love your purchase. We offer returns or exchanges within 7 calendar days of the delivery date, subject to the conditions below. Our commitment is to authenticity, fair pricing, and a smooth experience.

Eligibility

  • Item must be unused, unworn, and unwashed.
  • Returned in the original box/packaging with all tags and accessories.
  • Please try sneakers indoors on a clean surface. Soles must be spotless and crease-free.
  • Exchanges are subject to stock availability.

Not eligible

  • Final-sale or heavily discounted items (if marked as such on the product page).
  • Socks, insoles, and hygiene-related accessories (if opened).
  • Items showing wear, odors, stains, or damaged/or missing original packaging.
  • Special orders or customized items.

Returns vs. Exchanges

  • Exchange (preferred): You can swap for a different size or model within 7 days. If the requested item is available, we will process it after we receive and approve your return.
  • Store credit: If you prefer not to exchange, we can issue a store credit after inspection. Store credit is valid for 6 months.
  • Refunds: Cash/card refunds are only offered for wrong item shipped or a manufacturing defect confirmed by our team.

Defects or wrong item

  • Please contact us within 48 hours of delivery (and within the 7-day window).
  • We may request photos or a short unboxing video to assess the issue.
  • If confirmed, we will cover courier fees and offer an exchange or a full refund.

Fees & courier inspection

  • For regular size changes or preference-based returns, two-way shipping is paid by the customer.
  • Our courier may perform a quick on-the-spot inspection when collecting the item. If the item does not meet eligibility conditions, the pick-up may be declined.
  • Original shipping fees (if any) are non-refundable.

How to request a return/exchange

  1. Contact us within 7 days of delivery with your order number, name, and the reason for return/exchange.
  2. We will confirm availability (for exchanges) and schedule the courier pickup.
  3. Once received and approved, we will ship the replacement or issue store credit/refund as applicable.

Contact

Email: support@five-sneakers.com (replace with your email)
WhatsApp: +20-xxx-xxx-xxxx (replace with your number)

Note: This policy applies to orders delivered within Egypt. By placing an order, you agree to the terms above.